You / Client / Customer / Tour Participant: means the person/s in whose name and/or whose behalf the booking is made and/or whose name is on the booking form and / or invoice.
We / Company: means Kuoni Travel (India) Private Limited.
Box Holiday Pack: means and includes the Holiday Package contained in the Box inter-alia the sealed Holiday Voucher, Destination Information, How to Book rules and Terms and Conditions.
Holiday Voucher: means the booklet containing the description of the holiday including details of services, Package validity and any other information pertaining to the holiday.
Infant / Child: An 'Infant' means a person below the age of two years, and a 'Child' means a person from the age of two and below the age of twelve years.
Independent contractor: means supplier of any infrastructural facility and shall include Retail Stores or Malls, hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, etc, railway, ferry, cruise, coach or any other person or organization selected by the company to render services to the tour participant.
Company's tours are sold subject to following Terms and Conditions, as well as How to Book rules and the contract between the company and the Holiday participant shall be governed by the same. No person including the Employee/s and the Agent/s of the Company has the authority to alter, amend or waive any stipulation, representation, term or condition set forth in this document or How to Book rules. Any assurance or representation of any service or facility given by any employee / agent of the Company, which is contrary to what is set forth in the Box Holidays Package shall not bind the Company.
All tours are subject to laws, rules of RBI/GOI.
We strive to make the contents of the Holiday Voucher as accurate as possible and print it much ahead of actual travel period. It describes services / amenities that are available under normal circumstances. However events, circumstances and factors beyond our control like traffic, bad weather, fairs, festivals, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing / re-scheduling of flights, rail or roadways, closure of / restricted entry at a place of sight seeing can affect the availability of services and necessitate change of routes / itineraries. While every effort is made to maintain our services and follow the services mentioned in the Holiday Vocuher, in few unavoidable instances we reserve the right to alter, amend, change or modify the Holiday Package, Itineraries, Tour Schedule, Travel Plan, Sightseeing etc. Where we come to know of the changes / events sufficiently in advance we will notify you at the time of purchase of the Holiday Box or at the time of booking or prior to departure. Otherwise our local representative Customer Care will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes which are beyond our control. Therefore no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participant during or after the tour.
The company is a travel and holiday organizer. We do not own/control/operate any Airline, Cruise lines, Railways, Coach Company, Hotel or any other independent contractor or service provider in relation with services mentioned in this brochure. Though we select all the ingredients, independent contractors, service providers for your holiday with due care we cannot assume responsibility for delay, deficiency or default if any in the services of such independent contractors, service providers, their management or staff leading to any injury/ death/loss /damage to property or any such eventuality which do not fall within the scope of our normal selection and inspection process whilst engaging them. We are also not responsible for delay or deficiency in services of all independent contractors /service providers.
Hotels insist on photo-identification of the clients for security purposes. You would have to carry a valid photo identification document issued by the government (e.g. Passport, Driving License etc). In case of any issues with the services at the hotels, kindly inform the reception / duty manager immediately. In some cases, we reserve the right to provide alternate hotels of the same category based on the availability. Early check in / Late check out is at the discretion of the hotel and you may be charged extra for the same.
The company shall decide the prices of the respective tours from time to time and the relevant price list will be furnished to you from time to time. The said price list shall interalia include the price of the tour payable by you to us and the maximum price at which the said tour can be sold to the end user. In any event, you shall not sell any product at a rate higher than the maximum retail price fixed by the company.
It is expressly stated and it be understood that any child below 12 years paying the special 'without bed' rate will not be provided bed in the hotel under any circumstance. In case the holiday participant on his own makes a change in rooming while on tour the company will not be bound to refund or pay compensation towards such change/s. If any such change in rooming by the holiday participant attracts additional charge he/she shall be bound to directly pay the same to the hotel concerned.
Meals wherever provided on Holiday Package is as per the pre-set menus decided by the Service Provider. The meal type is clearly indicated in the Holiday Voucher. Unlike an airline, we cannot process request for special meal or specific diet. However, if holiday participant intimates their meal preference while booking and if it is feasible the same may be provided. Meal arrangements may be changed depending upon the season and availability of the commodities in the local market. Where meal/s are missed by tour participant at his/her own will or due to late/non arrival at announced meal timing no compensation for such missed meal/s can be claimed.
Please check the baggage allowance of the airline in which you are traveling. Please refrain from carrying any hazardous or prohibited items as may be specified by the airlines. All baggage and personal effects are at all times and in all circumstances the responsibility of the Holiday Participant and company shall not be liable for their loss by airline/cruise/coach or any other carrier whilst on the tour.
Holiday participants are advised to carry valuables on their person at all times. Wherever Safe Deposit Lockers in the hotels are available you are advised to avail this facility in safeguarding your valuables. In hotels/locations without this facility you should take all the necessary precaution in protecting your valuables. Company or any of the carriers used or its representative/s will not be responsible for loss of valuables or for making good such loss.
Holiday Participant is bound to inform the company during booking of the holiday if he/she has a medical condition that may affect his/her ability to enjoy and pursue the holiday arrangements fully as per the itinerary mentioned in the information booklet. The company reserves the right where ever warranted to insist on medical fitness certificate any time prior to commencement of holiday. The Company may decline to accept the booking of a client if in the opinion of the company the physical health of the client is not suitable for undertaking the holiday. It is important that Holiday Participant acquires adequate insurance cover to meet medical exigency, loss of baggage, travel documents etc and pay the premium directly to the insurer if not already included in holiday price.
The Company takes no responsibility for any negligent act on part of the client with regard to their own health.
Please note that the holiday participant would have a direct contractual relation with the insurer and the Company is only a facilitator. Holiday participant shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer and get the same rectified by them, as the company would not be responsible for the same.
In the event of company exercising its right to amend/alter any tour/holiday subsequent to booking of the same by the tour participant, such tour participant shall have the option either to:
In either case company will not be liable to refund or compensate the tour participant for any consequential loss, damage or additional cost.
In the event that the company is unable to conduct a particular tour for whatever reason and the tour participant is not exercising any of the above two options then it shall at its own discretion refund whatever amount collected towards the total cost of the tour without any interest after deducting actual expenses incurred on the booking like travel insurance, retention charges of the suppliers etc. The tour participant will not be entitled to raise any grievance thereafter in respect of the same.
The itinerary may be changed in some instances due to supervening conditions. In such an event, the company may reschedule the services to be provided to the clients or provide alternate services to the clients. However, no compensation and / or refund shall be payable by the company.
The Tour Participant will have to strictly follow the Holiday itinerary It shall be noted that for all purposes, it shall be the responsibility of the Holiday Participant to reach the place of commencement of the Holiday at the appointed place, date and time. The Company is not responsible or liable if the Holiday Participant does not reach the place of commencement of the Holiday on time or if prior to his departure he loses his voucher and / or baggage. In such a case, his booking will be treated as cancellation as in NO SHOW. Holiday Participant shall not behave in a manner which may cause distress or annoyance to co-participants or co-travellers or which may endanger or damage property of the company, co- participants, co-travellers or any other/s.
Each of the booking conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.
The prices quoted on the Box Holiday are calculated based on rates prevailing at the time of printing the Box. The Company reserves the right to amend the prices before the date of departure. The increase in prices may be on account of high season surcharge, fuel surcharge, levy of new tax, increases in tax rates etc. All such increases in price must be paid for in full before departure by the Holiday Participant. The Holiday Package is inclusive of the services which are mentioned on the Box and as per the service vouchers available. What are not shown as inclusive in the tour price shall be additional and paid extra by the traveler.
The Company reserves the right at any time and/or for any reason whatsoever to:
It is hereby declared that the immunities provided under this contract shall be available to the Company's Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
The company reserves the absolute right to determine the quantum of refund payable in case of cancellation or amendment of a holiday due to Force Majeure or Vis Majeure. The decision of the company on the quantum of refund shall be final and binding on the tour participants.
In case the company exercises its discretion to alter, amend or cancel any holiday the Holiday Participant who has registered for such Holiday shall have the option to continue with the holiday as altered or amended, or to accept any alternate holiday which the company may offer. The company shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to the Holiday Participant.
Refund (if any) for amendments and/or cancellation will be paid directly by cheque to Holiday Participants by the company. It would take 45 days to process refund and 60 days if air tickets are already issued.
There shall be no refund if the Holiday Participant defaults in commencing the holiday, or commences the holiday late or leaves the holiday incomplete before the scheduled completion of the holiday or does not avail the Holiday before the validity periods. If the Holiday Participant along with his family is compelled to discontinue the Holiday due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services. There shall be no refund if the Holiday Participants does not or cannot utilize any service included in cost of holiday like meals, rooms, excursions, etc. nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
As we book services in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure results in the Company losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by holiday participant will attract cancellation charges as specified by the company. In the event of the holiday participant cancelling a third party tour/services booked through the company, the Terms and Conditions of such other service provider, including their payment schedule, cancellation; refund etc. shall be applicable, in addition to company's cancellation rules.
Holiday participant should intimate in writing citing reason for cancellation. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its sales outlet during office hours.
Company shall under no circumstance whatsoever be liable to the tour participant or his co-traveler for:
If the tour participant has any complaint in respect of services of any independent contractor, he/she shall immediately notify the same in writing to the independent contractor and hand over copy thereof to the Customer Service department of the Company on the below address, in order to enable the Company to take up the matter with the independent contractor. Any claim or complaint by the tour participant must be notified to the Company in writing within 28 days of the end of the Tour. No complaint or claim notified after this period will be entertained and the Company shall not incur any liability in respect thereof.
Kuoni Travel India Pvt Ltd
c\o SOTC BOX Holidays
8th Floor, Urmi Estate,
95 Ganpatrao Kadam Marg,
Lower Parel (W),
Mumbai 400 013,
India
Tel (00 91 22) 6661 7500
Fax (00 91 22) 6656 2059
For all claims, disputes of whatsoever nature relating to the tours marketed / coordinated by Kuoni Travel (India) Pvt. Ltd. the courts, forums and tribunals in Mumbai alone shall have exclusive jurisdiction.
SOTC and box holidays are serious marks of Kuoni Travel (India) Pvt Ltd and no person is authorised to copy the logos or the trademarks.
T&C applies to passengers whose names have been mentioned in the booking form.
| The Client Declaration |
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On behalf of all the persons named in the Booking Form, I/we have read the Terms and Conditions and Booking Conditions and have understood the How to Book rules, a copy of which has been furnished to me/us. I/We being the said person/s duly authorised, do hereby agree to and accept the same for self and others. Name: __________________________________________ Signature: _______________________________________ Date: ___________________________________________ |
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